A maintenance platform built for field reality
Guidance improves maintenance efficiency and service quality.
Codify and scale proven maintenance know-how across teams and sites.
Optimize interventions and free up field teams
Every field visit requires time, resources, and logistical costs. ⅓ of interventions involve simple issues that could have been resolved remotely or by the customer.
Guidance frees your technicians and sales teams by making operational procedures accessible 24/7. Recurring interventions are handled autonomously, allowing your teams to focus on major failures and strategic customers.
By digitalizing and structuring maintenance processes, you shift from reactive logic to proactive strategy and continuous improvement.
Free guideEmpower customers for more effective support
Users often need assistance for simple operations. With Guidance, you share information directly with your customers to train and guide them step by step.
Interactive visual guides, including photos and videos, help resolve common incidents. Some guides even integrate AI to quickly retrieve relevant information.
Your teams focus on complex interventions while customer autonomy and satisfaction increase.
Free guide
Secure maintenance with real field action tracking
Every intervention must be reliable, traceable, and compliant with industrial maintenance procedures. Guidance centralizes field actions, tracks machine maintenance procedures, and generates detailed intervention reports.
Every step can be monitored in real-time, providing complete operational visibility, reducing errors, limiting risks, and ensuring operator and industrial equipment safety.
This digitalization and standardization of processes also optimizes maintenance, capitalizes on best practices, and supports continuous improvement in the field.
Free guideGuidance vs traditional maintenance
Operational impact at a glance
| Criterion | Traditional methods | With Guidance |
|---|---|---|
| Service interventions | 200+ per year | 50% reduction |
| Resolution time | 3-5 days | < 24h |
| Customer satisfaction | 65-70% | +30% |
| Traceability | Fragmented | Centralized |
| Documentation updates | Manual | Real time |
Maintenance glossary
CMMS / GMAO
Planning and asset management layer; Guidance supports field execution.
Preventive maintenance
Scheduled tasks to avoid failures.
Corrective maintenance
Actions performed after a breakdown occurs.
Predictive maintenance
Data-driven maintenance triggered by condition signals.
MTBF
Mean time between failures, a reliability KPI.
MTTR
Mean time to repair, an efficiency KPI.